Frequently Asked Questions

What types of products do you sell?

We offer a handpicked selection of quality houseware and home essentials - chosen for their durability, style, and everyday value - from both trusted and emerging brands.

How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. You'll receive a confirmation email once your order is placed.

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods available at checkout.

What currency will I be charged in?

All prices are displayed and charged in USD (US Dollar).

Where do you ship?

We currently ship to the United States only.

How long does delivery take?

US orders are delivered within 3-7 business days after processing. Orders are processed within 3 business days before shipping.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. Use it to track your package through the carrier's website.

What is your return and refund policy?

To initiate a return, email info@pwthouseware.com with your order number and reason for return. We will respond within 1-2 business days with return instructions. Items must be unused, in original condition and packaging, and returned within 30 days of delivery. Return shipping costs are the customer's responsibility unless the item arrived damaged or defective. Approved refunds are processed within 14 business days to your original payment method.